Sometimes I Doubt Your Commitment to Sparkle Motion...
That's a quote from one of my favorite movies: "Donnie Darko". I feel that this quote pretty much sums up how my boss reamed me this morning....and it's only 10 minutes past 9:00am!
I walked into work this moring to a barrage of voice mails and e-mails questioning why one of my company's customers was complaining about something. Without going into too much (very boring) detail, one of our customers received an invoice for something and they shouldn't have. Who approved the invoice? Yup...that was me! I don't even remember doing it, but I did. In my own defense, this is something that almost all of our other clients receive an invoice for, so I didn't feel that this one was any different. Apparently, they are.
I had to go to She Lumberg (my boss) to explain, but I really didn't have an explanation. I said, "I was under the impression that they should receive it." Lame, but true.
Instead of She Lumberg saying, "This can't happen again." or "You've really fvcked up this time!", she gave me the old, "Whyyyyyy do you think this happened? Our customers' satisfaction is a direct refleeeeeection of our OWN satisfaction with a job well done. Your commitment to our customers COULD be called into question."
Basically, it happened because I DON'T CARE. Well, I kind of care, but not that much.
Sh!t happens, you know what I'm saying?
I swear, after her little Dr. Phil wannabe statements, I almost vomited on her desk. She's such a cheesemonkey.
Instead I said, "I'll implement new procedures to ensure that this never happens again...for any customer." They seem to really like it when I offer to implement new procedures. It's right up She Lumberg's alley.
Thanks for hearing (reading) my gripe. I rejoice in the fact that someday, I'll be able to
b!tch slap She Lumberg too.